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Maybe You Don’t Need a “Tricked-Out” Office.

by Dan Gershenson

I’m writing this post from a Starbucks, where I just had a meeting. Tomorrow, I’m having a one-on-one at a Panera. When not at either of those, I can be seen at Caribou Coffee or Einstein Bagels.

Seriously, I should just replace my regular office address with those 4 logos.

I know it’s a cool talking point to have an office with a basketball court, foosball tables, tiki bars (I’ve had that one before) and more. But do we really need it to be creative? I’m not suggesting everything has to be steel and grey in our workspaces. Far from it. I’m just wondering if we need so much excess in order to 1) impress clients and 2) come up with good ideas.

More often than not, I find myself going to their turf, not mine. Or I find us meeting on a neutral turf, like the aforementioned coffee/bagel places. And the more I’m going to their place or a neutral place, the more I’m wondering about the importance of having an office that’s “sick,” “tricked out” or whatever else you want to describe an office beyond belief. It may not matter as much because lately, I’ve noticed business is really becoming an Away Game, not a Home Game.

All of which leads me to put some things in perspective. Seems to me that when they do come to our place, they should see the work, the work, the work. In all its splendor. First and foremost. Yet some agencies are hiding behind it in their toys.

I don’t doubt that fun items aren’t good conversation pieces either. But consider this: If you had to pick one thing they talk about later, do you want them telling their peers about the ultra cool and swanky (whatever item here) in the lobby or the cool campaign/ideas/brainstorming session the agency had with that client?

The former is nice, but the latter is killer.

It’s entirely possible I’m just in a Monday sort of mood but sometimes it feels a little too fluffy for our own good. I’m not talking about small items that show personality here and there. I’m talking about items worth thousands and thousands that are more distracting. A conference table that used to be the wing of a jet plane is cool to look at, but again, do we need it to be successful? I like seeing and sharing pictures of fun office environments as much as the next person because it’s not my money on that overhead and in the back of my mind I’m wondering – what if that money was used on something more practical that people could benefit/learn from?

The ideas we come up with are worth far more. All I’m saying is let’s make those the star more often. That’s what helps build trust. Not the 50 foot lava lamp.

Agree? Disagree? Looking forward to your thoughts either way.

The Fractional CMO

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